Contact Us & FAQ

Comments, requests, questions, concerns? Please consult the FAQ, and if your question is not answered, please fill out the contact form below. We will get back to you as soon as we can!

Frequently Asked Questions

Q: Can I place a wholesale order for my tackle store?

A: Yes! For all wholesale order inquiries please email us at info@fishfrostbite.com

Q: The address on my order is incorrect, can you change it?

A: Once orders are placed, it is very rare that we are able to change addresses in our system. We will try to catch these on time, but we cannot guarantee assistance with this. It also may take us a day or two to see these inquiries come in, so the order may very well be delivered by the time we see the request.

Q: When will my order ship?/ Where is my order?

A: You will receive an email confirmation when you place your order, as well as when your order ships. Orders are currently taking 1-7 days to be fulfilled and shipped.

Fish Frostbite, unfortunately, cannot give location updates/shipping information beyond what is provided to us via the tracking number. If you have further questions regarding the shipment of your order, please contact the courier directly.

Q: I only received part of my order!

A: Rods, lures, and handle huggers may ship in separate packages. If you receive part of your order, please allow 2-3 additional days for the rest of your order to arrive.

Q: I’ve made a mistake on my cart can you change my order?

A: Unfortunately it is difficult because our warehouse works very fast to fulfill your order as soon as possible. We will do our best to catch it on time, but can not guarantee assistance with this. We highly recommend checking your orders thoroughly before finishing the purchase.

Past Sales and Promotions

Fish Frostbite reserves the right to only honour promotions for the dates in which they are advertised. Fish Frostbite will not reimburse/refund orders that were placed before or after a promotion. We appreciate your understanding.

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